Privacy policy

Information we collect

We may collect your name, phone number, vehicle make, model and year, the location where you need help, what you tell us in messages, booking details and payment status. We also receive standard technical data such as IP address, browser, device type, the page that referred you and the pages you view.

• Details you give us by phone, web form or WhatsApp
• Service history and warranty records
• Website usage and advertising interaction data

How we use information

We use your information to reply to enquiries, find a battery that fits your vehicle, send a technician, carry out the work, take payment, honour warranties, prevent fraud, improve the website and see how our advertising performs.

• Deliver and support the service you asked for
• Send booking updates and warranty messages you need
• Measure calls, messages and bookings that come from advertising
• Meet our legal and accounting obligations

Google advertising and analytics

We may use Google Ads, Google Analytics and related Google measurement tools. These can set cookies or read device identifiers to understand visits, count conversions such as calls or WhatsApp taps, cap how often ads repeat and make campaigns more relevant. Google handles that data under its own privacy policies.

• You do not need to accept advertising or analytics cookies to book a service
• Where the law requires it, we ask for consent before setting non-essential cookies
• You can control ad personalisation in Google’s ad settings and manage cookies in your browser

Call and conversion tracking

Phone numbers or click events shown after an ad may be used to link an enquiry to the campaign that produced it. These records can include the time and length of a call and general campaign details. We do not record calls unless we tell you clearly and have a lawful reason to do so.

Sharing and retention

We share only what is reasonably needed with our technicians, payment providers, hosting and analytics suppliers, messaging providers and professional advisers. We never sell personal information. We keep records only as long as service, warranty, legal, tax, security and advertising-measurement needs require.

Your choices and rights

You can ask to see, correct or delete the information we hold about you, subject to legal exceptions. You may also object to some processing or withdraw consent where consent is what we rely on. To make a request, reach us through the phone or WhatsApp details on this site.

Security, children and changes

We apply reasonable administrative and technical safeguards, though no transmission over the internet is fully secure. Our service is not aimed at children. We may revise this policy from time to time and will show the new date on this page.